Return Policy
Effective date: October 13, 2026
We want you to feel confident in your purchase. If you're not happy with it, you can return most items within 30 days of the purchase date.
How to start a return
Email info@zeroproofdesign.com with your order number and the reason for the return before sending anything back. We'll reply with return instructions. Orders placed on Etsy can be started through Etsy messages.
Conditions for return
Items must be unused and in their original condition. For cutting boards, "unused" means no knife marks, washing, or oiling.
If an item comes back damaged, altered, or showing signs of use, we may reduce the refund to reflect the loss in value.
Non-returnable items
Custom and personalized products, including engraved boards, are final sale.
Opened board butter, oil, and other care products can't be returned for hygiene reasons.
Exception: if we got your item wrong or it was damaged because of our error, we'll replace it at no cost. Please double-check your personalization details before placing your order.
Damaged or defective items
If your order arrives damaged or defective, email photos of the item and the packaging to info@zeroproofdesign.com within 7 days of delivery. We'll replace it or give you a full refund, and you won't pay anything extra, including return shipping.
Return shipping
You're responsible for return shipping costs, except when an item arrived damaged or defective.
Please use the original packaging when you can, and buy tracking and insurance for the full value of the item.
We can't refund items that are lost or damaged on their way back to us.
Refunds
We'll inspect your return when it arrives and email you to confirm. Approved refunds go back to your original payment method within 10 business days of receiving the item. Your bank or card issuer may take a few more days to post it. Original shipping charges, if any, aren't refundable.
Questions?
Email info@zeroproofdesign.com or call (415) 691-5197.
See also our Shipping Policy and Terms of Service.